- Buyers can choose the seller, if the same item is available from multiple sellers.
- A login must be created before placing order.
- After Payment, order confirmation receipt will be sent to your registered email id and a text message will be sent to your phone.
- Every day, orders will be processed at 3.00 PM IST. Orders placed after that will be processed the next day.
- Items will be shipped in single box or multiple boxes.
- Each item’s dispatch and delivery time may vary and will be indicated against each product listing.
Returns and Cancellation policy
- Orders placed can be cancelled only within 30 mins after placing the order.
- If any or all the products in an order is not shipped within maximum of 5 business days, will be automatically cancelled.
- In either of the cases above a cancellation confirmation mail or message will be sent to you. Refund will be processed in 2 to 3 business days and amount will be credited within 15 business days.
- The order cancelled confirmation can be viewed in Your Orders
- Return of the products will be accepted only if wrong or damaged product is delivered.
- Once the products are delivered and in case of any wrong or damaged products received by the customer, must be reported to us with 24 hours from the delivered time.
Pictures or complete single unboxing video is recommended for better processing. Make the video right from the beginning of opening the parcel and viewing each of the items one after the other.
- Eat Local Madurai support team will review the return request and guide you on the return process.
- Products must be returned within 2 days after confirmation from the Eat Local Madurai support team.
- Couriers charges paid for the returns will also be refunded. The receipt with amount mentioned has to be uploaded.
- Refund will be processed only after the returned products has reached us and verified.
- Once refund is processed, amount will be credited within 15 business days.
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